Refund policy
Returns & Refunds
Your satisfaction matters to us.
Our Return Policy
At Womiri, we want you and your pet to be happy with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery.
To be eligible for a return, the item must generally be unused, in its original condition, and returned with its original packaging where applicable.
Return Eligibility
A return may be accepted when:
- The return request is submitted within 30 days of delivery.
- The item is unused and in its original condition.
- The product is not damaged due to misuse or improper handling.
- The item is returned with its original packaging when applicable.
- Proof of purchase or the original order information is provided.
Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, or other applicable reasons.
- Used pet hygiene or grooming products
- Products that have been damaged after delivery through misuse
- Items that are clearly marked as final sale
- Gift cards
- Other products that cannot reasonably be resold for health or safety reasons
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please include your order number and clear photos or videos showing the issue. This will help us review your request and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
How to Request a Return
Contact Us
Contact our support team with your order number and reason for the return.
Get Instructions
We will review your request and provide return instructions when applicable.
Send the Item
Return the approved item according to the instructions provided by our team.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, return shipping costs may be the responsibility of the customer.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us before returning it. Where possible, we may arrange a replacement.
Need Help With a Return?
Our team is here to help you with your order.
Contact Womiri