How long does shipping take?
Processing and delivery times vary by product, supplier, shipping origin, and destination. Please review the delivery information on the product page when available. If no estimate is displayed, contact us before ordering for the current estimate. Unless stated otherwise, transit estimates begin after processing and dispatch. Delivery estimates are not guaranteed. Please see our Shipping Policy for details.
Can I return or exchange an item?
Eligible items may be returned by submitting a request within 30 days of delivery, subject to the conditions in our Returns & Refunds Policy. Please contact us before sending an item back. For damaged, defective, or incorrect items, contact us with your order number and photos of the issue so we can review the appropriate resolution.
How can I track my order?
Tracking information will be emailed when it becomes available. Please allow time for tracking updates after shipment. If you need help, contact us with your order number.
What payment methods do you accept?
You can choose from the payment methods available at checkout.
How can I contact you?
Email us at support@butahome.store. For order enquiries, please include your order number.